Booking tickets with access requirements

Free Companion

We offer a free companion for every access booker who needs one.

You can do this yourself online by following the instructions below, or speak to a member of our team for assistance.

You're welcome to email us at tickets@woolwich.works, phone us on 020 8035 8835, or in person at the Woolwich Works Welcome Desk just inside the main entrance.

To book a free companion ticket:

1. Create your Woolwich Works customer account or if you already have one, log in to your account here
2. Go to the Other Preferences tab
3. Tick the box for ‘I need to bring a Personal Assistant/Companion’
4. Add the amount of tickets you need for you and your companion to your basket, along with any others you may need – one ticket will then automatically discount to £0.00 in the basket.
5. Continue with your booking as usual.

You will only need to do this once, and this discount will apply to all future bookings.

If you have any issues with this offer applying to your order, please contact us at tickets@woolwich.works. Our team will be happy to assist you.

Booking a wheelchair position

For seated events where you can choose your seats in advance, we have designated wheelchair positions for wheelchair users who will remain in their wheelchairs for the duration of the event.

If you would prefer to transfer to a seat, we can provide chairs with or without arms as needed - this can be requested in the basket when you make your booking. Please note our seating banks have wide shallow steps up to each row, with no handrails or seat arms.

To book a wheelchair position, you can do this yourself online by following the instructions below, or you're welcome to phone us on 020 8035 8835, or in person at the Woolwich Works Welcome Desk just inside the main entrance.

To book a designated wheelchair position:

1. Create your Woolwich Works customer account or if you already have one, log in to your account here
2. Go to the Other Preferences tab
3. Tick the box for ‘I’m a wheelchair user’

When booking your next seated event, you will now see the designated wheelchair positions on the seating plan as the wheelchair symbol.

‘C’ symbols are seats available just to you for anyone else joining you on your visit.

One seat next to you will be unavailable as this seat will be removed, so there won't be anyone sitting in this seat.

Booking the best view of the BSL Intepreter

For BSL Interpreted shows where you can choose your seats in advance, we keep back a few seats from public sale that have the best view of the BSL Interpreter to make sure you don't miss out on getting the best experience.

To book these seats online:

1. Create your Woolwich Works customer account or if you already have one, log in to your account here
2. Go to the Other Preferences tab
3. Tick the box for ‘I’m D/deaf or hard of hearing and a BSL user’

When booking your next BSL Interpreted show, make sure you're logged in to your account before you start booking, and you will see the seats with the best view of the BSL Interpreter show as stars.

Access needs and requirements

All of our performance spaces have level or gently ramped access from street to seat, with lifts and stairs up to our Studios and Beanfeast space.

Find more information about seats and spaces, including seat measurements, on our Seat Sizes & Standing Shows page.

If you require specific seating to best suit your needs or would like to discuss more ahead of your visit, please email us at tickets@woolwich.works or phone our Box Office team on 020 8035 8835 to discuss how we can help make your visit the best it can be.

When making a booking, you can also let us know in the Access Requirements and Assistance Requests section of checkout if you’d like additional help. We may contact you to discuss your visit in advance, or recommend alternative seating to best suit your needs.

You can also set your own preferences for assistance in your customer account if you’d like to share this information with us:

1. Create your Woolwich Works customer account or if you already have one, log in to your account here
2. Go to the Other Preferences tab
3. Tick the boxes that are relevant to you – this helps our team know in advance how best to assist you, so we can ensure you have the most comfortable and enjoyable visit to Woolwich Works

Our team will be on hand to assist at any time during your visit.