About this job

The Venue Operations Manager will support the Head of Operations in ensuring the smooth, safe, and efficient running of Woolwich Works. Acting as second-in-command within the operations team, they will take responsibility for duty management, working evenings and weekends to oversee the day-to-day operation of the venue. They will directly manage the Welcome Desk team and volunteers, ensuring exceptional customer service and a welcoming environment for all visitors.

This role will be instrumental in facilitating a diverse range of activities, including performances, rehearsals, workshops, meetings, weddings, parties, and commercial events. The Venue Operations Manager will ensure that all spaces within the venue—including a 1,500m² flexible performance and event space, multiple studios, function rooms, public foyers, bars, a café, an outdoor courtyard, and essential backstage areas such as dressing rooms, workshops, and green rooms—are operationally ready, well-maintained, and meet the highest standards of presentation, safety, and accessibility.

Is this job for you?

We’re looking for a proactive, solution-focused professional with experience in duty managing mid- to large-scale venues. You should be comfortable multi-tasking in a fast-paced, multi-event environment, acting as the first point of contact for both permanent and casual staff, as well as volunteers.

You’ll have a strong background in venue-based health and safety management, with the ability to oversee multiple concurrent events, ensuring compliance and smooth coordination between visiting productions, private hires, and in-house activities. Managing safety, security, and customer experience in a dynamic, flexible venue should be second nature to you.

This role requires a hands-on approach, with a significant portion of your working week spent on the floor during evenings and weekends. You’ll also be comfortable assisting with rota administration when needed, ensuring efficient scheduling across the operations team.

Does this sound like you? If you thrive in a collaborative, high-energy environment and have a passion for delivering outstanding venue operations, we’d love to hear from you!

How to apply

Please visit our online portal HERE to complete the online application form no later than 23.59 on Sunday 23 March 2025 (the ‘closing date’).

Interviews for this role are expected to take place on Friday 4 and Monday 7 April 2025 and will be held in person at Woolwich Works.

If you’re unable to complete a written application for any reason please either email us on jobs@woolwich.works or call (020) 8035 8835 so that we can discuss alternative arrangements for assessing your suitability for the job. However, you must do so at least one week before the closing date above.

We are receiving an incredibly high number of applications for all our roles. We will provide specific feedback for applications, but please bear with us; we will do this as soon as we can. We will always let you know if you have been unsuccessful, and we aim to stick to the time frame outlined in the job advert.

We’re proud of the diversity of our community and aim to build a team that represents it. We therefore particularly welcome applications from people from black, Asian and ethnically diverse backgrounds, and those identifying as D/deaf or disabled.